Introducing Hafren Dyfrdwy

Severn Trent Water is bringing together all its Welsh customers into a single company for the first time from July 1.

The new company, called Hafren Dyfrdwy, which means Severn Dee, the two major rivers in the area, will bring together all the Welsh customers previously served by Severn Trent and by Dee Valley.

That means, for the first time, the 35,100 homes and 3,900 businesses in Powys and Monmouthshire who are currently Severn Trent customers will join with current Dee Valley customers in Wales to be served by Hafren Dyfrdwy. The 49,700 homes who are currently Dee Valley customers in England will then move to Severn Trent.
Continue reading “Introducing Hafren Dyfrdwy”

The CON29DW Explained – water and sewerage services

Our monthly look at the questions in the CON29DW moves onto section 4 – charging – with a look at the suppliers of sewerage and water services.

Question 4.1 of the CON29DW is split into two sections, 4.1.1, which asks “who is responsible for providing the sewerage services at the property?” and 4.1.2, which asks the same for water services.
Continue reading “The CON29DW Explained – water and sewerage services”

The CON29DW Explained – water pressure

Our series examining the CON29DW looks at water pressure.

Question 3.4 of the CON29DW asks “Is the property at risk of receiving low water pressure or flow?” While the question is unlikely to be one of those which can have costly ramifications, water pressure is something that can greatly impact an owner’s enjoyment of their home, and it is included for that reason.
Continue reading “The CON29DW Explained – water pressure”