Excellent phone call support from Customer Services Search senior advisor helping me with a failed payment. Friendly, professional and efficient.

Jane was very helpful and informative in regard to my enquiry, thank you.

Provided a very rapid response to my e-mail.

I want to thank Christine for going above and beyond with my query which was meant for Severn Trent Water. I very much appreciate your assistance.

Corina handled my enquiry. The response was swift and precise, and it was one of the nicest and most polite way of saying ‘No’ that I can recall being given! Thank you for your service. Corina is a credit to you.

Absolutely Brilliant information provided in a matter of minutes, unfortunately the information you hold did not contain the answers I needed i.e. the map did not show the drainage information needed. Certainly not the fault of your customer services individual though.

After my recent experiences with large organisations, it was a breath of fresh air to speak to a real person who answered the phone promptly and was both courteous and professional in dealing with my enquiry. Thank you.

Ian was, once again, really helpful with a query our client had raised with us. The response was quick and informative as always. Our client was also really pleased with the service, and it helped that due to Ian’s clear and thorough information, we were able to relay this information back to our client concisely.