Blog

Introducing Hafren Dyfrdwy

Severn Trent Water is bringing together all its Welsh customers into a single company for the first time from July 1.

The new company, called Hafren Dyfrdwy, which means Severn Dee, the two major rivers in the area, will bring together all the Welsh customers previously served by Severn Trent and by Dee Valley.

That means, for the first time, the 35,100 homes and 3,900 businesses in Powys and Monmouthshire who are currently Severn Trent customers will join with current Dee Valley customers in Wales to be served by Hafren Dyfrdwy. The 49,700 homes who are currently Dee Valley customers in England will then move to Severn Trent.
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Cheshire Salt Search now available

The Cheshire Salt Search is now available to order from ourselves.

Provided by Groundsure in partnership with the Cheshire Brine Subsidence Compensation Board, this is the only search that provides the information previously contained in the Coal Authority’s CON29M. Continue reading “Cheshire Salt Search now available”

The CON29DW Explained – water and sewerage services

Our monthly look at the questions in the CON29DW moves onto section 4 – charging – with a look at the suppliers of sewerage and water services.

Question 4.1 of the CON29DW is split into two sections, 4.1.1, which asks “who is responsible for providing the sewerage services at the property?” and 4.1.2, which asks the same for water services.
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New ordering platform launching June 1st

We have a new ordering system which will go live to all customers on Friday 1st June.

Our new site has retained all the elements our customers know and love, alongside a host of new features.

These include:

  • Generate and save quotes, which can then be converted into orders.
  • Prioritise your favourite searches so they appear at the top of your product list.
  • See expected delivery dates for searches before you place your order.
  • Report recommendation service, suggesting the correct searches for your property.

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