City of Stoke-On-Trent land charges have provided us with the following update on their service:
“In response to the recent government advice I would like to inform you of our contingency plans for the Local Land Charges service continuity.
The safety of our customers, the public and our workers is our priority. From 2pm on Monday 23rd March 2020 the Local Land Charges team will be operating a work from home policy until such time we are advised otherwise.
The team will be able to access all systems that are used in the office and whilst we will continue to operate as close to normal as possible, there will be with some minor adjustments to some of our processes.
During this period we will be unable to return your original search request forms and plans. We therefore advise you retain a copy for your records, if you don’t already.
We aim to return completed search reports in our usual turnaround times and will aim to respond to enquiries as soon as possible. However, please kindly note that due to the Coronavirus pandemic there may be some unavoidable delays.
The LLC team currently have a backlog due to a reduction in staffing levels, sickness absence, leave and emergency planning. We anticipate delays in our turnaround times but we assure you we are doing all we can to maintain service delivery as close to normal as possible. We therefore ask customers to please bear with us at this very difficult and unprecedented time.
We will continue to review the provision of our systems and service as government guidance evolves and will keep you informed of any necessary changes to our service.”