A recent system update took place over the weekend. As part of our ongoing efforts to improve our services, we conducted a planned maintenance operation. However, we encountered an unexpected issue as a result of this update.
It came to our attention that a number of old orders had reopened within our system, leading to customers receiving confirmation emails for orders originally submitted from as far back as November 2023 up to March 2024. We understand that this may have caused confusion and inconvenience, and we sincerely apologise for any disruption this may have caused.
Please be assured that our team is actively working to resolve this issue as quickly as possible. If you have received such an email, there is no need to take any action at this time. Your original order status remains unchanged, and no duplicate orders have been processed.
We appreciate your understanding and patience as we address this matter. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.