I have received a search reporting that the property is connected for a service but is not billed for the service. Why is this?

There are occasions when there are reliable records held by Severn Trent Water other than the billing records that indicate to us that a property will be connected for a service despite the fact that the property may not currently be being billed for that service. On these occasions we will answer the Search as connected for services even though  charges may not currently be being raised. Alternative records used could be such things as reports from Severn Trent Water inspectors, previous billing history, developer information and completed connection applications and approvals.