Ordering

• How do I log on to the ordering system?
• How do I place an order?
• Can I place more than one order at a time?
• Can I change an existing order?
• What do I do if I made a mistake when placing an order?
• How do I cancel an order?
• Do I need to send a plan?
• What if I have not got a postcode for the property?
• What if the property is a new development or land?

Managing your account

• What do I do if I have forgotten my password?
• How do we change or add new user details onto the system?
• How do we pay?

Dispatch and delivery

• How long will it take for my reports to be delivered?
• How will my reports be delivered?
• What do I need to do to be able to receive reports electronically?
• How do I download the latest version of Adobe Acrobat Reader?
• How do I save my PDF file to my documents files?
• What size file is the PDF?
• Which searches will be sent back electronically?

Customer Service issues

• Who do I contact if I have a technical query with the ordering system or reports?
• Is there any training guidance for this new system?
• Will the fee structure change with this new implementation?
• Who do I contact if I would like to discuss your range of reports?
• What are the hours of access to the searches site?
• What are your contact details?